Most frequent questions and answers
Please ensure your device is switched off. Units will not charge when powered-on. Check that the charger is properly connecteed, and that electricity is flowing to the charger. If no problems are detected, please contact Aiper Customer Care.
The charging port plug should always be firmly installed while the device is operating to prevent the charging port from corroding. If you notice the plug has fallen out of the charging port, immediately remove the device from the pool and dry the charging port. Do not place the device directly back into the pool.
Each device is tested at our facility before leaving the factory . Some residual moisture may be left behind but does not affect the working condition of the unit.
The device does not support cleaning pool walls.
Please check whether the rotor is blocked by debris . If so , please remove ,clean , and reinstall the rotor . If not blocked , please check for damages , as this part may need to be replaced.